Privacy Policy

Keema Automotive Group is committed to safeguarding the privacy of individuals. This Privacy Policy sets out how Keema Automotive Group manages personal information. It is structured as follows:

1. Personal information Keema Automotive Group collects
2. Use and disclosure of personal information
3. Automated decision making
4. Cookies
5. Links to other websites
6. Marketing
7. Overseas transfers
8. Access and correction
9. Contacting Keema Automotive Group and complaints
10. Changes to Privacy Policy

1. Personal information Keema Automotive Group collects

The main types of personal information Keema Automotive Group collects and holds are:

• contact and identification information for individuals seeking to buy or sell vehicles with Keema Automotive Group such as name, date of birth, contact number(s), email address(es), residential and/or business address(es), demographic information (such as postcode, age, gender) and driver's licence details;
• vehicle and servicing details for Keema Automotive Group's customers including vehicle registration, vehicle purchase details, service appointment bookings;
• finance details for Keema Automotive Group's customers seeking finance such as financial, insurance or credit information, marital status, employment details and history;
• contact details for individuals working for Keema Automotive Group's business partners and suppliers;
• information provided by an individual as part of a recruitment process such as name, contact details, prior employment history, qualifications, referee details and, if applicable, details for background checks; and
• other information provided by individuals while interacting with Keema Automotive Group.

Keema Automotive Group collects personal information in the course of running its business in a range of different ways, typically through:

• interactions with individuals (e.g. through any records Keema Automotive Group keeps of telephone calls, or emails received, or messages sent to Keema Automotive Group or posted on Keema Automotive Group's pages on social media);
• Keema Automotive Group's website;
• use of social media;
• employment applications;
• third party service providers; and
• provision of customer service and support.

Where practicable, Keema Automotive Group collects personal information in connection with running its business directly from the individual concerned. On occasion Keema Automotive Group may collect personal information from someone else such as when speaking to a referee for a job applicant or doing screening for onboarding a new supplier or customer.

2. Use and disclosure of personal information

Keema Automotive Group stores personal information in electronic and paper form.

Keema Automotive Group uses and discloses personal information as follows:

• to source vehicles and sell them to Keema Automotive Group's customers and to provide other related services to customers such as vehicle servicing and assist with arranging financing to purchase a vehicle;
• to manage arrangements with Keema Automotive Group's customers and prospective customers;
• to obtain products, services or information from Keema Automotive Group's suppliers;
• to assess what vehicles a person may be interested in purchasing (e.g., based on the person's interests and other information Keema Automotive Group knows about them);
• to operate and manage Keema Automotive Group's website, social media and other communications and media channels;
• subject to applicable laws, to conduct marketing;
• for processing and assessing employment applications; and
• for such other purposes authorised or required by law.

It may be necessary to share personal information with organisations that provide products or services to Keema Automotive Group. For example, Keema Automotive Group may use third party service providers for the organisation of customer care, implementation of promotions, development of offers, communication and contact with customers, organization of events and for the purpose of obtaining advice and managing its affairs. Keema Automotive Group also uses third party service providers for credit card processing/payment and for IT services (hosting services, database maintenance, etc.).

3. Automated decision making

Keema Automotive Group uses computer programs to make decisions affecting a person's interests to offer products or services that could be of interest. This is typically done via AI Agents within website chat or SMS. The sorts of personal information Keema Automotive Group uses in the operation of the computer program is browsing history on Keema Automotive Group's websites, name, contact information, and other information you may input into Keema Automotive Group's websites. The level of human oversight Keema Automotive Group provides over these decisions is limited — responses and recommendations may be generated automatically, with human review available where a person requests it or where required for follow-up by Keema Automotive Group's staff.

4. Cookies

Keema Automotive Group uses cookies on its website. Cookies are small text files that are stored by the website user's browser when they visit a website. This identifies the browser used and can be recognised by Keema Automotive Group's web server. Keema Automotive Group may use cookies to associate a user with social media platforms and, if the user so chooses, enable interaction between the user's activities on Keema Automotive Group's platforms and those social media platforms. Keema Automotive Group's website also uses cookies to analyse website traffic and help provide a better website visitor experience. Website users can make certain choices about the use of cookies through their browser settings. However, if the user disables certain cookies, this may prevent the user from taking full advantage of Keema Automotive Group's website.

5. Links to other websites

Keema Automotive Group's website may contain links to third party websites. Keema Automotive Group does not control or otherwise determine the privacy practices of these third party sites. To find out about their privacy practices, you should check their websites for their privacy policy, or otherwise ask them about their privacy practices.

6. Marketing

If you have received a direct marketing communication from Keema Automotive Group and do not wish to receive these communications from Keema Automotive Group in the future, just use the “unsubscribe” function in the email or SMS, or tick the opt out box on postal communications and return the mailed item to Keema Automotive Group.

7. Overseas transfers

Keema Automotive Group's website/s are hosted in Australia. On occasion, a third party service provider Keema Automotive Group engages or that Keema Automotive Group is instructed to provide information to may be outside of Australia however, the location of the third party would depend on the specific situation.

8. Access and correction

An individual may request access to or correction of any of the personal information Keema Automotive Group holds about them by contacting Keema Automotive Group during business hours on 1300 766 609 or via the contact page.

Keema Automotive Group may require an individual making a request to verify their identity before processing their request.

Keema Automotive Group will aim to respond to all requests promptly and within 30 days.

Keema Automotive Group may refuse a request where permitted or required by law. Keema Automotive Group will comply with any regulatory requirement to give reasons for its decision.

9. Contacting Keema Automotive Group and complaints

If you have any queries, concerns or complaints about how Keema Automotive Group handles your personal information please contact Keema Automotive Group during business hours on 1300 766 609 or via the contact page. Keema Automotive Group may require an individual making a request to verify their identity before processing their request.

Please provide sufficient details so that Keema Automotive Group can understand the nature of your concern. In most cases, Keema Automotive Group will ask that you put your request in writing.

Keema Automotive Group takes all complaints seriously and will use reasonable endeavours to investigate and respond to a complaint in writing within 30 days of receiving the written complaint. If you remain unsatisfied by Keema Automotive Group's response to your complaint, you may be entitled to refer your complaint to the Office of the Australian Information Commissioner.

• Phone: 1300 766 609
• Mailing Address: 3517-3521 Pacific Hwy, Springwood, QLD, 4127

10. Changes to Privacy Policy

Keema Automotive Group may make changes to this Privacy Policy by posting the revised policy on its website. Please check back from time to time to review this Privacy Policy.